Refund policy
30-Day Returns
At EZOKO, we want you to be confident about what you order and happy with what lands at your door. If something isn’t right, our Customer Portal makes returns, exchanges and claims straightforward.
Eligible items can be returned within 30 days of receiving your order.
To qualify for a return, the item must be:
- Unused and in its original condition
- Complete with all original tags
- In its original packaging when applicable
- Not marked as Final Sale
- Otherwise eligible under the exclusions listed below
All returns must be requested through our Customer Portal before anything is shipped back to us.
Start a return:
EZOKO Customer Portal
The portal will guide you through the process, confirm whether your order is eligible and provide the appropriate return shipping label.
Your Return Options
For eligible returns, you may choose from the options available in the portal:
- Refund
- Store credit
- Exchange
Depending on the product, exchanges may include another variant of the same item or another eligible product.
If your order contains a bundle, each item is treated separately for return eligibility.
Return Shipping & Checkout+
Your return shipping depends on the reason for your return and whether you selected Checkout+ when placing your order.
If EZOKO Is Responsible
If we sent you the wrong product or variant, or your product arrived damaged or with another issue for which EZOKO is responsible, we take care of the return shipping — whether or not you purchased Checkout+.
Your return label is provided at no cost to you, and no return shipping cost will be deducted from your refund.
If a refund is selected, you’ll receive the full eligible refund once the product has been returned, inspected and processed.
If You Purchased Checkout+
For other eligible returns, your return shipping label is covered by Checkout+.
That means there is no return-label cost deducted from your refund, store credit or exchange value — even if you simply changed your mind, ordered the wrong size or color, or decided the product wasn’t right for you.
Checkout+ also provides package protection for eligible shipping issues such as loss, theft or damage during delivery. If you need help with a protected order, simply start a request through the Customer Portal.
If You Did Not Purchase Checkout+
No problem — eligible items can still be returned within our standard 30-day return period.
If the return is for a reason that is not EZOKO’s responsibility, return shipping is your responsibility. We’ll make the process easy by providing the return label directly through our Customer Portal, and the cost of that label will be deducted from your refund, store credit or exchange value.
This means you don’t need to arrange your own shipping or search for a carrier.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If an item arrives damaged or you receive the wrong item, submit your request through our Customer Portal as soon as possible. You’ll be asked to upload a photo so our team can review what happened and process your request.
When the issue is our responsibility, EZOKO covers the return shipping.
Items That Cannot Be Returned
Returns are not accepted for:
- Products marked Final Sale
- Navionics and LakeMaster navigation/mapping cards
- Fish finders, trolling motors or marine electronics that have been opened
- Lithium batteries
- Gift cards
Checkout+ return coverage does not make an otherwise non-returnable or Final Sale product eligible for return.
Shipping Your Return
Once your return is approved, you’ll receive a return shipping label through the Customer Portal.
Your return label is valid for 28 days from the date your return is created. Please make sure the package is shipped before the label expires.
Items sent back without first creating an approved return through the Customer Portal may not be accepted.
Refunds
Once your return arrives at EZOKO, our team will inspect and process it.
If your refund is approved, EZOKO will issue it to your original payment method. From that point, your credit card provider may take up to 5 business days to post the funds back to your account. This processing time is handled by your financial institution and is outside of EZOKO’s control.
Please note that original shipping charges are not refunded by default.
If you selected store credit or an exchange instead, we’ll complete the selected resolution once your return has been received and processed.
Where Are Returns Available?
Returns through our Customer Portal are currently available for eligible orders from Canada, the United States, the United Kingdom, Switzerland, Norway, Iceland, Liechtenstein, Monaco and supported European countries.
The Customer Portal will automatically confirm whether your order is eligible.
Need a Hand?
We’ve designed the Customer Portal to make returns as simple as possible, but there are still real anglers behind EZOKO if you need us.
Start with the Customer Portal.
Or contact our team at support@ezokofishing.com.
We’ll help you get it sorted.